RETURN DETAILS:
Return Policy: Custom Carin Rose Sweatshirts/Tees: Due to custom made nature of these items, all graphic sweatshirts are final sale. Clothing items: We want you to be happy with your purchase - you may return the item (with tags attached) within 7 days of item being delivered for a refund back to your original payment. *Return must be initiated + postmarked within 7 days of receiving the product - tags must be attached for an eligible return. Once your return is received and approved, you will receive your payment back to your credit card/PayPal (original payment method). Please contact us at shopcarinrose@outlook.com - subject: Return - with order number and item(s) you would like to return to begin the process so we can send you a return form. Customer is responsible for return shipping costs. If returned item arrives back to us without a tag, signs of wear/makeup stains/perfume scent, or outside return window, we have the right to reject the return and customer will be responsible for return shipping costs. Due to limited quantities of clothing items, we do not offer exchanges at this time. We inspect every item before sending it out to you, however, if your item is damaged, please contact us within 2 days of receiving your item with tags attached. For items that are sent back to us, we are not responsible if the return is lost during shipment. We suggest having a tracking number. Accessories such as bracelets, hair scrunchies, scarves, hairbands, keychains, hats, gloves, handbags, gift boxes, and bralettes are final sale. No returns or exchanges. All items on discount of 15% off or more (with coupon code or sale/special price) are final sale. Orders made outside United States are final sale. We are not responsible for custom fees or duties - this is the responsibility of the customer. Lost/Stolen Packages: We are not responsible for lost packages during transit or stolen/lost packages after tracking shows delivered. Please contact USPS or UPS for lost or stolen packages.